Restaurant Service Opinions

November 1, 2009

http://boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffers-should-never-do-part-one/

I have some comments about this blog and since on that blog they are no longer excepting comments, I would like to see if anyone agrees or disagrees with the comments I have for it

I agree with these:

“24. Never use the same glass for a second drink.”

YET, servers all the time pour tea from the pitchers when they can get you a fresh glass with FRESH ICE(not watered down) and not some tea in the glass sweetened already.  The servers should get you a new slice of lemon(if you want lemon with your tea that is), served ONLY on the rim of the glass NOT EVER in the glass as the seeds can come loose in the tea,  and a new glass of tea.  NEVER should the server pour at your table, especially risking spilling it on the table. 

Also, even for soft drinks, sometimes some dumb servers take your glass, meanwhile you have NOTHING to drink(not even to sip on your ice) in the middle of eating or whatever.  HOW DUMB can you get? Save glasses to clean, but at what COST? The customer has NO DRINK in the meantime to drink. 

A lot of servers today do NOT think like a CUSTOMER at all.  They want to take the lazy way out.

“10. Do not inject your personal favorites when explaining the specials.”

Don’t tell me your favorites, because I could care less unless I ask first.

 “21. Never serve anything that looks creepy or runny or wrong.”

Yet, you get dumb servers that actually serve you the completely wrong food or things that don’t LOOK right. I even received extremely overdone fries(general manager agreed with me they looked a bit too overdone) from another manager.  I told him WHY would a MANAGER of all people serve me overdone fries like that.  They don’t think about “Would YOU EAT IT?”  They just hurry up to fix the mistake not thinking about that the mistake isn’t fully fixed if they mess up something that wasn’t messed up, which the fries weren’t messed up, but I wanted them to cook another batch of fries, because by the time they remade the sliders, my fries would have been cold.

“40. Never say, “Good choice,” implying that other choices are bad.”

That one ANNOYS me to no END.  Once I had a waitress at Applebee’s say “GOOD CHOICE” when I ordered their perfect margarita.  For one, I have had it before many of times, so I already know it’s a GOOD CHOICE in my opinion.  Secondly, I could really care LESS what my server’s opinion about what I order is unless I ASK THEM.  Thirdly, it wastes TIME that you could just be getting my order.  Fourthly, it’s just annoying for a STRANGER of all people to put their opinions into my ordering process if I don’t want it.

“43. Never mention what your favorite dessert is. It’s irrelevant.”

I HATE it when servers have said to us before “That’s my favorite.”  WHO CARES? It’s the CUSTOMER taste that matters here, so unless the customer ASKS for their server’s opinion on something, PLEASE don’t waste our time telling us NON-SENSE

“44. Do not discuss your own eating habits, be you vegan or lactose intolerant or diabetic.”

My server’s problems or preferences have NOTHING to do with what “I” want, so I don’t want to know unless I ask.

“18. Know before approaching a table who has ordered what. Do not ask, “Who’s having the shrimp?”’

As long as it’s your server, but you cannot expect another server to know WHO had what.  If you took the order, I FULLY AGREE all it takes is to verify that pad of paper by listing which person at which chair got what.

“48. Do not ask what someone is eating or drinking when they ask for more; remember or consult the order.”

You should KNOW since you HOPEFULLY WROTE IT DOWN to not ask such a stupid question appearing LAZY and UNCARING to the customer.

“49. Never mention the tip, unless asked.”

Of course, what kind of server would mention the tip except those that ask if you want change?

“35. Do not eat or drink in plain view of guests.”

Once we got overcharged a wrong price and to know that we saw our waitress EATING.  To think, she could have found this mistake BEFORE we even got our food(it was a soft drink that was the wrong price) and gotten it fixed by her manager BEFORE she gave us our check.  She got 11% instead of 20%.  To see how a server has time for herself to EAT, but NOT time for her JOB, that made her tip much less than if I would have not seen her eat on the job. While I fully understand no breaks servers have, we don’t want to be overcharged either and our money is JUST AS IMPORTANT as THEIRS as well as our TIME.

I disagree with the following:

“17. Do not take an empty plate from one guest while others are still eating the same course. Wait, wait, wait.”

I have read some of the comments that people agree with this, but WHY? If they can get things out the way of another guest that is finished, WHAT is the problem of it honestly? I would PREFER if the server would take my husband’s finished plate(he’s a faster eater than I am) than to leave it sit smelling left over food bits or leftovers while I am eating and he has more room on the table to maneuver.

“14. When you ask, “How’s everything?” or “How was the meal?” listen to the answer and fix whatever is not right.”

While I fully AGREE with fixing the problem if the customer wants it fixed that is(may not be worth their wait), but to not include that you should APOLOGIZE whether it is your fault or not was left out.

“2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.”

I 100% disagree with asking if they want to sit at the bar, because if they wanted to sit at the bar, they would have not even gone to the host or hostess’s stand.  By asking that, that just makes the person feel WORSE that they are all alone and that they don’t deserve a table.  If I wanted to sit at the bar, I would have.  NEVER A NEED TO EVER ASK SUCH A RUDE THING!!

 “4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.”

NEVER had that happen before and NO RESTAURANTS HAVE EVER DONE THAT BEFORE for me and my husband!! I don’t think a business should give things for free just because the table wasn’t ready at the time it was supposed to be.

What do you all think about my comments? If you disagree or agree, please tell me WHY.


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